|About Us AC Wood are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
AC Wood Speciality Fibres Limited
Off Cross Lane
AC Wood take great care to ensure that all aspects of any sale and products are met with the highest standards. If you are unhappy with any aspect of our products and services please do not hesitate to contact us by email or in writing to the above address. This does not affect your statutory rights.
Please note that these are photographic represenations and despite our best efforts shades may appear slightly different to the actual yarn.
NB:- Please note that all knitting terms such as DK, Aran, 4ply. Lace etc are not absolute technical specifications and thus are not fixed criteria.
Also please note that whilst we produce these yarns to given terms using the established technical yarn counts for these, different fibres will give rise to different results in knitting terms.
We therefore also can specify the industrial yarn count and length as alternate guide on request
Please also note that we do not tag individual hanks placed into packs of five
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We use paypal to clear most online puchase payments, the paypal system will also allow credit and debitr card payments without having to create a paypal account.
You can also pay by check or by bank transfer, please note that in these cases goods will not be despatched until we have cleared funds in our account.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Shipping rates will be added during the checkout process and are dependant upon the quantity ordered|
Shipping costs are as follows
UK Mainland and Northern Island
1 item £3.50 + Vat
2 items £4.70 + Vat
3 items £6.60 + Vat
4 items £8.40 + Vat
5 items £10.00 + Vat
Over 6 items we charge a nominal 10 pence per item
As a limited company we are obliged to pay VAT on all postage or courier charges within UK
|Delivery Schedule We always aim to dispatch straight away, if we have any problems in this regard we will email you and give the option to cancel and get your money back.|
Please note that delivery to the UK can take 5 working days from dispatch, 10 working days for the EU and deliveries outside the EU up to 20 working days
Please note that although our prices are shipped we cannot be responsible for local taxes and duties
The Jeanette Sloan Yarns are based on a forward order system and delivery will take place within 10 weeks of any confiirmed order and payment if not in stock.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is now added from the 4th January 2011. |
If you are within the EU memeber states (non UK) and can provide a VAT number then we can set the system to invoice excluding Vat.
To do this you must provide the number in writing to email@example.com
|Credit Card Security Credit Card transactions are undertaken through paypal|
|Guarantee We will refund any item within 30 days provided the goods are in their original state|
Weights and Lengths
Please note that we try to reach as near to the stated weights and lengths as is possible and work to a commercial tolerance of +/- 5% based on conditioned weight of 18.25% moisture
It is not possible to guarantee every hank or cone to be exact and thus we try to work within the above tolerances. If you are unhappy with either a weight or a length issue on any of our yarns please contact us at firstname.lastname@example.org
|Reaching Us If you need to reach us, please email us using the link on the store page|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
|Remittance Terms Bank details are as follows:-|
47 Market Street
Account name: A C Wood (Speciality Fibres) Limited
Sort code: 40-13-15
Account number: 02102978
AC Wood Yarns UK online order site